{"id":2148,"date":"2015-09-23T11:16:26","date_gmt":"2015-09-23T11:16:26","guid":{"rendered":"http:\/\/my-brains.co.uk\/jackross\/?p=2148"},"modified":"2015-09-23T11:16:26","modified_gmt":"2015-09-23T11:16:26","slug":"consumer-ombudsman-to-change-complaints-process","status":"publish","type":"post","link":"http:\/\/my-brains.co.uk\/jackross\/consumer-ombudsman-to-change-complaints-process\/","title":{"rendered":"Consumer ombudsman to change complaints process"},"content":{"rendered":"

Ombudsman Services is launching a new service that will accept all consumer complaints.<\/p>\n

The newly created consumer ombudsman will be able to receive complaints relating to the conduct of sectors that don\u2019t have a current ombudsman. This includes retail, home maintenance, improvement or installation services, second-hand cars, car repairs and car servicing. The ombudsman is for any unresolved complaint a consumer has with an organisation, meaning that all internal complaints processes must have been attempted.<\/p>\n

Consumers are able to register complaints with the consumer ombudsman regarding goods and services bought after 1 January 2015. The move has caused some controversy in the business community regarding the new obligations that will be placed on businesses dealing with complaints.<\/p>\n

John Allan, national chairman of the Federation of Small Businesses, said: \u201cAs of Thursday 1 October 2015 companies will be required by law to make consumers aware of a relevant alternative dispute resolution scheme e.g. the new consumer ombudsman. While this is a potential headache for small firms, we\u2019re glad that the usage is not compulsory which would have added even more burdensome red tape.\u201d<\/p>\n

Consumer ombudsman process<\/h3>\n

The consumer ombudsman outlines a 5 step process for consumers that would like to lodge a complaint:<\/p>\n

    \n
  1. The consumer should first ensure that the company they are unhappy with is aware of the exact nature of their complaint.<\/li>\n
  2. All contact with the company from the first complaint should be gathered as potential evidence for the ombudsman.<\/li>\n
  3. The company in question should be given a \u201creasonable opportunity\u201d to resolve the original complaint.<\/li>\n
  4. The consumer should contact the consumer ombudsman who will then contact the company in question.<\/li>\n
  5. The resolution will either be resolved through the agreement of both parties or settled in a small claims court.<\/li>\n<\/ol>\n

    The company that is having the complaint lodged against them can choose whether or not they are willing to work with the ombudsman to reach a resolution.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Ombudsman Services is launching a new service that will accept all consumer complaints. The newly created consumer ombudsman will be able to receive complaints relating to the conduct of sectors that don\u2019t have a current ombudsman. This includes retail, home maintenance, improvement or installation services, second-hand cars, car repairs and car servicing. The ombudsman is… Read More »Consumer ombudsman to change complaints process<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":""},"categories":[20],"tags":[],"yoast_head":"\nConsumer ombudsman to change complaints process - Manchester Chartered Accountants<\/title>\n<meta name=\"description\" content=\"Ombudsman Services is launching a new service that will accept all consumer complaints. The newly created consumer ombudsman will be able to receive\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/my-brains.co.uk\/jackross\/consumer-ombudsman-to-change-complaints-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer ombudsman to change complaints process - Manchester Chartered Accountants\" \/>\n<meta property=\"og:description\" content=\"Ombudsman Services is launching a new service that will accept all consumer complaints. 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